ADHD & Her Privacy Policy

ADHD & Her, operated by Shelley L’Green (ABN 95 566 003 531), provides occupational therapy services, resources, and online content to support women and girls with ADHD. These services are offered through our website, digital products, online consultations, and educational content.

We are committed to protecting your privacy and handling your personal information with transparency and care in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW), and our obligations as registered health practitioners with the Australian Health Practitioner Regulation Agency (AHPRA).

When and How We Collect Information

We collect personal information when you:

  • Contact us via our website, email, phone or social media
  • Access our therapy services (including telehealth)
  • Register for a program, purchase a product, or book a consultation
  • Engage with our digital learning tools, resources or questionnaires
  • Provide feedback or participate in community activities
  • Browse our website, which may involve cookies and analytics tools

Types of Information We May Collect

Personal Information

Information that identifies you or could reasonably identify you, such as:

  • Name
  • Email address, phone number, address
  • Emergency contact details
  • Date of birth
  • Referral or funding source details (e.g. NDIS, Medicare)

Sensitive and Health Information

As part of providing occupational therapy services, we may collect:

  • Relevant medical or developmental history
  • Information about emotional, sensory, behavioural, or learning needs
  • Assessment results, reports, or session notes
  • Information about your values, goals, and lived experience with ADHD
  • Any other information you or a referring professional share to support your care

Digital Information

When using our website or online resources, we may also collect:

  • Device and browser information
  • Geographic location
  • Website usage data (e.g. pages visited, time on site)
  • Cookies, if accepted by you

Why We Collect Your Information

We collect your personal information so we can:

  • Provide occupational therapy services tailored to your needs
  • Communicate with you and manage bookings, payments, and correspondence
  • Collaborate with other health professionals (with consent)
  • Deliver educational resources, downloads, and learning materials
  • Meet professional, legal, and funding requirements (e.g. NDIS)
  • Improve our services and understand usage trends
  • Maintain secure and accurate clinical records

What Happens If You Don’t Provide Your Information

While you may choose not to share certain information, it may limit our ability to provide appropriate services. In some cases, we may not be able to proceed without required information.

For general enquiries, you may choose to remain anonymous or use a pseudonym. However, for clinical services, we usually require verified identity details.

Disclosure of Information

We respect your confidentiality. Your personal information will only be shared when:

  • Required or authorised by law (e.g. mandatory reporting)
  • There is a serious risk to your life, health, or safety, or that of another person
  • You give informed consent to liaise with third parties (e.g. GP, educator)
  • Disclosure is necessary to provide services through secure platforms and systems
  • We make a clinical decision that sharing information is in your best interests, especially for safety

Some service providers we use may operate or store data outside Australia (e.g. USA). We take reasonable steps to ensure these providers protect your data.

We will never sell or rent your personal information.

Security and Storage

We apply security measures such as:

  • Secure, password-protected digital systems (with two-factor authentication)
  • Locked storage for physical files
  • Data encryption and secure sharing tools
  • Restricted access only to authorised team members

Health records are retained for at least 7 years after your last session, or until you turn 25 if under 18 at the time of service.

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections if needed
  • Withdraw consent for direct marketing communications
  • Make a complaint about privacy handling

To access or update information, email shelley@adhdandher.com.au. We may require verification and may charge a small admin fee.

If you are a parent or guardian requesting access to a young person’s record, we may need proof of authority. In some cases (e.g. young people aged 14–16 with decision-making capacity), we may be required to limit access.

Concerns or Complaints

For concerns, email us at shelley@adhdandher.com.au.

Or contact the Office of the Australian Information Commissioner:

  • Phone: 1300 363 992
  • Online: www.oaic.gov.au
  • Post: GPO Box 5218, Sydney, NSW 2001

Changes to This Policy

We may update this Privacy Policy occasionally. The latest version is always available on our website. We encourage you to review it regularly.